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Privacy Policy

This Privacy Policy outlines how Offgrid Provisions ("we," "us," or "our"), a subsidiary of Offgrid Holdings Pty Ltd, collects, uses, stores, and protects personal information provided by users ("you" or "your") when accessing or using our website, mobile applications, products, and services (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Services, you agree to the terms and practices described in this Privacy Policy.
  1. Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you interact with our Services, such as when you create an account, place an order, submit a contact form, participate in a survey or promotion, or communicate with our customer support. The personal information we may collect includes but is not limited to:
  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Payment information
1.2 Non-Personal Information: We may collect non-personal information automatically as you navigate and interact with our Services. This information may include your IP address, browser type, device information, operating system, referring/exit pages, and clickstream data. We may use cookies, web beacons, and similar technologies to collect this information.
  1. Use of Information
2.1 Personal Information: We may use your personal information for the following purposes:
  • Provide, personalize, and improve our Services
  • Process and fulfill your orders and requests
  • Communicate with you about your account, orders, and inquiries
  • Send you promotional materials and offers, subject to your preferences
  • Conduct research, surveys, and analysis to enhance our Services
  • Detect and prevent fraud or other illegal activities
  • Comply with applicable laws and regulations
2.2 Non-Personal Information: We may use non-personal information for various purposes, including but not limited to:
  • Monitor and analyze trends, usage, and activities related to our Services
  • Improve the functionality and performance of our Services
  • Gather demographic information for marketing and advertising purposes
  1. Information Sharing
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering our Services. These service providers are authorized to use your personal information only as necessary to provide the requested services and are obligated to maintain the confidentiality and security of your information.
3.2 Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests. We may also enforce our rights, protect our property, and ensure the safety of our users and the public.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control.
  1. Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
  1. Your Choices
5.1 Account Information: You may review and update your personal information by accessing your account settings. If you wish to delete your account, please contact us at the email provided in Section 7.
5.2 Marketing Communications: You can opt out of receiving promotional emails by following the instructions provided in the email. Please note that even if you opt out of receiving promotional communications, we may still send you transactional or administrative messages regarding your account or orders.
  1. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will promptly delete the information.
  1. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: info@offgridprovisions.com 
  1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed of our privacy practices.
By using our Services after any changes to this Privacy Policy, you acknowledge and agree to the revised terms.